5 Surefire Ways to Solve Website Technical Issues
By Top 10 Staff
When was the last time you ran into a glitch while building your website—last month, yesterday, or maybe two minutes ago? If you’re creating your own site, you’re probably all too familiar with the headache of error messages and issues beyond your tech-savvy control. Even though there are reliable professional website builder companies out there, sometimes things just don’t always click.
Fortunately, the world of website building isn’t unchartered territory, which means if you’ve run into a technical problem, someone out there has probably experienced and overcome the same issue. The next time your website goes awry, turn to these tips for technical support:
1. Google it
The first port of call will probably be a general Google search for your particular technical issue. The problem with this kind of general search is that you might turn up tens of thousands of responses, all from people in forums who are suggesting different things.
2. Check the FAQs
If a general Google search doesn’t turn up the answer very quickly the next best place is probably going to be the Frequently Asked Questions (FAQ) page of the particular website builder you’re using. Every website builder has a page like this – which may also be called Support or Forum, and they make sure that the most common website issues are reflected in their answers. Nine times out of ten you will discover the answer to your website issue there.
3. Get social
If that doesn’t work, try visiting the Facebook page of your website builder. Always remember that if you are having this problem then there are probably thousands of other people having exactly the same issues. Those people are likely to be asking the company directly on their Facebook page so it’s worth going over to that page and scanning through the various comments to see if anyone else has asked a question about your issue.
Also feel free to post a question on their Facebook page too. Companies often respond to questions on social media like Facebook and Twitter the fastest because it’s in the public eye. And it’s entirely possible that someone who doesn’t even work for the company will spot your question and help you out with the answer.
4. Check the Website Builder company blog
Don’t forget to check the company blog. This is a great place in general for informal advice and ideas about your website. It’s also a way to find out about updates and new innovations that are being made within the world of website builders, so it’s worth keeping an eye on it.
5. Phone it in
Finally many sites have a phone hotline that you can call when in need of technical assistance. But due to the fact that it can take a while to actually speak to someone and that your issue can probably be sorted out more quickly simply by checking the FAQs, this is only recommended once you have tried everything else and they haven’t actually managed to solve the problem.